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Terms of Service

Last updated: February 2026

These Terms of Service (“Terms”) govern your access to and use of the website, mobile application, and logistics services (collectively, the “Services”) provided by PostAm Swift Networks Ltd (“PostAm,” “we,” “our,” or “us”), a company registered in Nigeria with its principal office at 2B Olasuru Shopping Complex, Sangotedo, Lagos, Nigeria. By using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. About Us

Company name: PostAm Swift Networks Ltd

Registered address: 2B Olasuru Shopping Complex, Sangotedo, Lagos, Nigeria

Email: support@postamglobal.com

Phone: +234 901 967 8037

2. Eligibility and Accounts

You must be at least 18 years of age to use our Services. By creating an account, you confirm you meet this requirement and agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you suspect unauthorised access, contact us immediately at support@postamglobal.com.

3. Services Description

PostAm provides local, national, and international logistics services, including package pickup, transportation, real-time tracking, and delivery. We connect senders with a network of riders, agents, and carrier partners to fulfil shipments. Service availability, delivery times, and coverage areas may vary. We will perform all services with reasonable care and skill, as required under the Consumer Rights Act 2015 (for UK-based customers) and applicable Nigerian consumer protection law.

4. Shipment Declaration and Sender Obligations

When you create a shipment, you are required to make an accurate declaration of the contents. This is a legal obligation, not optional. You must:

  • Declare all contents truthfully — provide an accurate description of every item in the package, including quantity, nature, and value.
  • Declare the correct weight and dimensions — inaccurate declarations may result in additional charges, delays, or refusal of the shipment.
  • Comply with customs requirements — for international shipments (UK ↔ Nigeria), you must complete all customs declaration forms accurately. False or incomplete customs declarations are a criminal offence under both UK and Nigerian law.
  • Confirm you are authorised to send the items — you must have legal ownership or authorisation to ship the declared contents.
  • Package items properly — all items must be securely packaged to withstand normal handling during transportation. PostAm is not liable for damage caused by inadequate packaging.

PostAm reserves the right to inspect any shipment and to refuse, return, or dispose of packages containing undeclared, misdeclared, or prohibited items. The sender bears full responsibility and all associated costs.

5. Prohibited Items

You may not ship any of the following through our Services:

  • Illegal substances, narcotics, or controlled drugs
  • Firearms, weapons, ammunition, or explosives
  • Hazardous materials, flammable substances, or corrosives
  • Live animals
  • Human remains or body parts
  • Currency, bearer instruments, or negotiable documents
  • Counterfeit, pirated, or stolen goods
  • Perishable goods (unless specifically arranged in writing)
  • Pornographic material
  • Items prohibited by Nigeria Customs Service regulations (including but not limited to certain textiles, used clothing in commercial quantities, and fresh produce)
  • Items prohibited by UK Border Force or HMRC regulations
  • Any item that is illegal to possess, transport, or import/export under the laws of Nigeria, the United Kingdom, or the destination country

If prohibited items are discovered, PostAm will refuse the shipment without refund and may report the matter to the relevant authorities. You will be liable for any fines, penalties, or costs incurred.

6. Pricing and Payment

Prices are calculated based on package weight, distance, and service level. A binding quote is provided at the time of shipment creation. You must accept the quoted price before your shipment is processed. No additional charges will be applied after acceptance unless:

  • The actual weight or dimensions differ from what was declared
  • The shipment contains items requiring special handling that were not disclosed
  • Customs duties, taxes, or import fees are assessed by government authorities

Prices are displayed in Nigerian Naira (₦) for domestic shipments and British Pounds (£) for shipments originating from the UK. Payment is accepted via secure online card payment. All prices include applicable taxes unless explicitly stated otherwise.

7. Customs Duties and Import Taxes

For international shipments between the UK and Nigeria, customs duties, import taxes, and government levies are the responsibility of the recipient unless otherwise agreed in writing at the time of booking. PostAm does not control and is not responsible for customs processing times, inspections, or decisions made by customs authorities in either country. Shipments may be delayed, held, or seized by customs at their discretion.

8. Delivery Times

Delivery estimates provided at the time of booking are approximate and do not constitute guaranteed delivery times. Actual delivery times may vary due to factors including but not limited to weather, traffic, customs processing, public holidays, and operational capacity. PostAm will make reasonable efforts to meet estimated delivery times but cannot guarantee specific dates or times.

9. Cancellation and Refunds

For UK-based customers:

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days from the date of booking, without giving any reason. To exercise this right, contact us at support@postamglobal.com with your order reference.

  • If your shipment has not yet been collected, you will receive a full refund.
  • If you requested that the service begin during the cancellation period (e.g., your package has already been collected), you will be charged a proportionate amount for the service already provided up to the point of cancellation.
  • Once the service is fully performed (i.e., the package has been delivered), the cancellation right no longer applies.

Refunds will be processed within 14 days of receiving your cancellation request.

For all customers:

If PostAm fails to perform the service with reasonable care and skill, or fails to deliver within a reasonable time, you are entitled to request a repeat performance or a price reduction. Contact our support team to initiate a claim.

10. Claims for Loss or Damage

If your shipment is lost or damaged during transit, you must notify us within 14 days of the expected delivery date (or actual delivery date if the package arrived damaged). To make a claim:

  1. Email support@postamglobal.com with your order reference and a description of the issue.
  2. Provide photographic evidence of any damage (to the package and contents).
  3. Retain the original packaging until your claim is resolved.

We will acknowledge your claim within 3 business days and aim to resolve it within 30 days. Compensation is based on the declared value of the shipment contents at the time of booking, up to a maximum of the shipping fee paid. PostAm does not provide insurance. If your items are of significant value, we recommend arranging your own transit insurance.

11. Liability

PostAm will perform all services with reasonable care and skill. However, our liability is limited as follows:

  • Maximum liability: Our total liability for any single claim shall not exceed the amount you paid for the specific shipment, or the declared value of the contents, whichever is lower.
  • Excluded losses: We are not liable for indirect, consequential, or special losses, including loss of profits, business opportunities, or anticipated savings.

We do not exclude or limit liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be lawfully excluded under UK or Nigerian law

12. Force Majeure

PostAm shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, severe weather, or flooding
  • Pandemics or public health emergencies
  • War, civil unrest, terrorism, or political instability
  • Government actions, sanctions, embargoes, or customs seizures
  • Strikes, labour disputes, or industrial action
  • Infrastructure failures, power outages, or telecommunications failures
  • Road closures, port closures, or flight cancellations

We will notify you as soon as reasonably practicable if a force majeure event affects your shipment and will take reasonable steps to minimise the impact. If a force majeure event continues for more than 30 days, either party may cancel the affected shipment and receive a proportionate refund.

13. Complaints

We take all complaints seriously. If you are unhappy with any aspect of our service:

  1. Contact us at support@postamglobal.com with details of your complaint.
  2. We will acknowledge your complaint within 3 business days.
  3. We aim to resolve all complaints within 30 days.
  4. If you are not satisfied with our response, you may escalate your complaint as follows:

UK customers: You may contact Citizens Advice (citizensadvice.org.uk) or pursue alternative dispute resolution. You also have the right to take legal action through the courts.

Nigerian customers: You may contact the Federal Competition and Consumer Protection Commission (FCCPC) at fccpc.gov.ng or the Nigerian Postal Commission (NIPOST).

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Services.

15. Termination

We may suspend or terminate your account if we reasonably believe you have violated these Terms, provided prohibited items, or made false declarations. We will notify you of any suspension or termination and provide reasons, except where doing so would compromise a legal investigation. You may close your account at any time by contacting support@postamglobal.com. Upon termination, any pending shipments will be completed and outstanding payment obligations remain in effect.

16. Governing Law and Jurisdiction

For Nigerian customers: These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be subject to the jurisdiction of the courts of Lagos State, Nigeria.

For UK customers: These Terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales. Nothing in these Terms affects your statutory rights as a UK consumer under the Consumer Rights Act 2015.

17. Severability

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Contact Us

For any questions about these Terms: